Help ‣ Passenger
Help for passengers using Cabubble.
Cabubble is a self-service online taxi and minicab booking system. Please click here and enter your travel requirements directly into the website to look up quotes.
Cabubble is not a taxi or private hire operator – our platform helps you get a quote and book with the most suitable cab company for your travel. We are proud to work with hundreds of independent operators across the UK.
I'm travelling to the airport and must not be late. How much time should I allow to ensure I don't miss my flight?
Always plan to arrive at the airport no later than recommended by your airline. There are many online tools available to estimate the driving time required. Finally, we always recommend you add some contingency for traffic or other delays.
Click the crosshairs icon on the quote search screen in the From or To field to set your current location. Nearby taxi services will appear in quotes where available.
(Please first ensure Location Services are enabled on your phone or browser)
You cannot book trips online with multiple stops. If you have already booked and your travel requirements have changed, please contact the cab firm to discuss changes. Their contact details are available in your booking confirmation e-mail.
All quotes display passenger and luggage capacities for each vehicle. These are maximum capacities set by each transport provider, so if you prefer to travel in greater comfort, consider a larger vehicle.
Cabubble does not operate vehicles of its own. Our system allows independent firms to offer their minicab and taxi services online. If you need a vehicle or service not offered, we recommend you contact a local cab firm direct to discuss any special requirements.
Try the Royal Mail Postcode Finder website, which will help you find the postcode for any UK address.
If your postcode is new it may not be available in our database yet. Or if it is old the postcode may no longer be valid. We recommend you check the postcode on the Royal Mail Postcode Finder.
All quotes show if you can pay cash when you travel or pay online in advance by card. This may vary from one cab firm to another.
The screen says my booking was successful but I haven't received the confirmation e-mail. What should I do?
Click here for further details if you have not received a mail you were expecting.
Click Log In and enter your chosen username and password, and follow the on-screen instructions.
This depends on the services offered by your chosen airport taxi provider. Services offered (such as a 'meet and greet' service) are shown on-screen when you make your booking. You and the airport transfer provider will have each other's contact details, so you can reach each other if there is a problem.
Your driver will wait according to the cab firm's own policy. If possible, contact your airport transfer firm direct to tell them you will be delayed. Alternatively, if you anticipate being late at the time you book, you may prefer a later pick-up time.
Fares are set independently by cab firms using our platform. Cabubble does not have any control over the fares quoted.
Cabubble does not control fares – you see the best fares available from member firms.
If you see a cheaper quote for your airport taxi, you've got to ask yourself one question – do I really know what I am booking? Beware of sites claiming to 'choose the best taxi firm' for you, or do not name your taxi firm or private hire operator. What are they trying to hide? With Cabubble, you are always firmly in control. You're always booking direct with a named fully-licensed taxi or private hire company.
I've seen promo codes for other taxi and minicab websites. Does Cabubble offer taxi promo codes to get discounted cab fares?
No, Cabubble does not offer taxi promo codes for cheap cab rides.
No, Cabubble does not accept taxi promo codes for cheap cab fares. To get a discounted cab ride you must use it with the cab firm directly.
Paying by Card
Your card payment is made direct to your chosen taxi or minicab provider. Cabubble does not hold your money at any time.
This differs from many online cab booking systems which charge your card themselves, only later transferring the funds to the cab firm, a practice which may be illegal.
Your card was charged by the taxi or minicab provider you booked (as shown on your card statement) so please contact them direct to discuss a refund. Since Cabubble did not charge your card, we cannot issue any refunds.
To see the cab firm contact details, please log in and view your booking.
If you have a Cabubble business account, you can download a PDF invoice yourself from the booking details screen.
For an individual account, request an invoice from the cab firm using the messaging link on the booking details screen. For cash fares, request a receipt from your driver.
Check carefully that you are entering your name and numbers exactly as printed on the card. For address and postcode, these must match the cardholder's statement address registered with the card provider.
If you are still having difficulty, please try a different card or contact your card issuer for assistance.
Ensure the address and postcode/zip code you enter are exactly the same as your address registered with the card issuer or bank, as shown on a recent card statement. If the card still fails, please try a different card or contact your card issuer or bank for assistance.
Sometimes when your card network blocks a payment, they will record the full amount temporarily on your statement as an authorisation or pending transaction.
This is not a charge and it will disappear automatically. How blocked payments are handled varies from one card network to another, so please check with your card issuer if you require specific details. Your card issuer can also confirm that your card has not been charged.
To minimise the risk of a blocked payment, always make sure the cardholder name, address and postcode you enter exactly match details registered with your card issuer.
Occasionally, when you enter your card details, our external payments processor may make an automated authorisation request for £0, £1 or sometimes the entire fare, to validate your card. Even if the card payment fails, this authorisation may remain visible on your statement for a short while.
This is not a charge and it will disappear automatically. Since no money has been taken from your account, there is nothing to refund, and you will not incur any charges. Please see here for further details.
If you have an American Express card, see here for information on pending transactions.
Please check carefully which entries on your statement are Cabubble fares.
Every fare paid through Cabubble will show the corresponding booking reference on the card statement, and the amount charged will exactly match the total fare in your booking confirmation.
If you are unable to identify the source of a transaction on your card statement, your bank or card issuer may be able to give you more details.
Use the My Payment Methods screen to remove any cards. To use a removed card again, simply re-enter the details on the same screen or next time you pay a fare.
If you cancel your booked minicab or taxi, your chosen operator may apply a cancellation charge, depending on their individual cancellation policy. Cancellation policy details are available on-screen at the final step of making a new booking, where applicable.
All Booking Queries
Please log in to your Cabubble account and click 'Help' for further assistance.