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HelpPassenger ‣ I can't log in. What should I do?

Help for passengers using Cabubble.

Logging in

I've forgotten my password.

Use the self-service Password Reset Tool, which will e-mail you a link to open and reset your password.

I've forgotten my username.

Use the self-service Login Reminder Tool, which will e-mail you your username.

I'm definitely using the right username and password but I still can't log in.

If you have not used your account for a while, your password may have expired. In this case, please use the self-service Password Reset Tool. This will help you reset your password.

I can't log in using Facebook.

Close Cabubble and open your Facebook App Settings. If there is a Cabubble icon shown, click the cross icon ("remove") next to it. Now restart Cabubble and try the Facebook login once more. You will be asked to confirm you want to use your Facebook account with Cabubble.

Please note if you already have made cab bookings these will not be affected.

I can't log in using Google.

Close Cabubble and review your Google Settings. If you see a Cabubble entry listed, remove it. Now reopen Cabubble and try the Google login again. You will be asked to confirm you want to use your Google account with Cabubble.

Please note if you have existing taxi bookings in your account these will not be affected.