Cabubble Privacy Policy – Individual Account (17 September 2020)

This Privacy Policy has been written to give information as to how (the "Site", "System", ""), operated by Cabubble Limited ("Cabubble", "We", "Us", "Our") uses information and data supplied by its members and visitors ("Members", "You", "Your"). This Policy must be read in conjunction with the relevant Terms of Use.

By using Our Site, You consent to Our Privacy Policy. If You do not consent, do not use Our Site. From time to time We may update Our Privacy Policy and Your continued use of Our Site constitutes Your acceptance of any updates. The latest Policy will be shown on this page with the date of the last revision, and it is Your responsibility to review such changes from time to time.

Data Controller

The data controller is Cabubble Limited.

Data We Collect

We collect data provided by individuals and companies when they register to become Members as well as specific information relating to travel requests including:

  1. Contact information such as Your name, address, email address and telephone numbers
  2. Pick-up dates and times of travel
  3. Pick-up and drop-off locations
  4. Number of passengers to be collected
  5. Number of bags / items of luggage to be collected
  6. Your current location – this is only collected when You use the 'crosshairs' feature to specify a pick-up or drop-off location and Your browser supports and has geo-location enabled
  7. Information resulting from use of Our Site including but not limited to computer, browser and connection information, IP addresses, statistics on page views

You may view Our Site without registration (or without logging in if You are already a Member), in which case We will not collect any personally identifiable information.


We use cookies to allow You to start a session when logging into Our Site, and to enable Your browser to remember Your username between sessions for Your convenience. Your browser must have cookies enabled to use Our Services.

We may also use cookies to track referrals from affiliate sites.

Data Protection

We implement various security measures to protect Your data when You use Our Site. All information is transferred encrypted using industry-standard SSL/TLS technology. Access to Your account is protected by Your username/password combination, which is for Your exclusive use and must not be shared with anybody else. It is Your responsibility to choose a password which cannot easily be guessed and not to disclose Your password to anybody, including anyone representing or claiming to represent Us. All Our System servers are housed in secure UK data centres, to which physical access is strictly controlled and monitored.

Any sensitive credit/debit cardholder data or equivalent used to effect any payment while using Our Site are transferred directly from Your browser to a third-party payment handler and are not received or processed by Our System. Our Privacy Policy therefore does not cover the protection of Your cardholder data. Any privacy policy provided by the relevant third party applies instead.

Use of Data

We use data to enable Members to book Hackney Carriage (Taxi) and Private Hire transport services via Our Site, send email confirmations of such bookings, amendments or cancellations thereof, to forward messages to and from transport providers concerning your bookings via Our Site, to facilitate third party payment card processing and data dispatch system (the "Dispatch System") synchronisation and to provide necessary customer support to Members.

In addition We may use collected data

  1. To provide Members with relevant news and information about Our Site, Our company and Our services (the "Services") where Members have given their prior permission to Us. We will reserve the right to send any information that We believe may affect Our Service to Members, including: confirmation of changes to account and password details, notice of service interruptions or suspected unauthorised activity on Your account
  2. To improve Our Services provided to Our Members

Disclosure of Data

When You use Our Service We must share some of Your details with the Hackney Carriage (Taxi) or Private Hire Operator (the "Provider") You choose to undertake your transfer. We may also share Your details with this Provider's Dispatch System. Such details include name, telephone number, email address, planned pick-up and drop-off locations, scheduled travel date and time, number of passengers and bags/items of luggage.

We will also share Providers' contact details with Members. Such details may include name, address, e-mail addresses and telephone numbers.

If You use a Cabubble business account, any data You enter into Our System (excluding Your password) may be shared with other users of the same business account depending on configuration.

Outside the provision of Our Services to Members, We will not sell, rent, trade or transfer Your personally identifiable information to other third parties. However, such information may be released:

  1. where required for Us to comply with the law and any legal investigation or card payment dispute
  2. if We sell all or part of Cabubble Limited and/or its assets to a third party

We may disclose aggregated non personally-identifiable information to other parties for research, marketing, advertising or other purposes.

Retention of Data

Data may be retained for as long as Your account is active. If We suspend or terminate Your account We reserve the right to destroy without notice any of Your data held or alter it permanently in such a way as it is no longer personally identifiable, and Our Privacy Policy will cease to apply to such information.

Deletion of Data

If You request termination of Your account, Your account data will be erased within seven days. If You want to use Our services again after Your account is terminated, You must create a new account. If You have made any bookings with Your account, Your chosen Provider may be legally required to retain some booking details for a longer period, depending on their licence conditions. Where this applies, on termination of Your account, Your personally identifiable information will be removed from these booking records, ensuring the Provider remains compliant with their licensing obligations.

Access to Data

If You require a copy of information We hold about You, please contact the Cabubble Data Controller.


If Your complaint cannot be resolved by Us, You have the right to complain to the Information Commissioner's Office (ICO).